AI has taken the world by storm, and it has reworked quite a few features of buyer expertise throughout restaurant, QSR, and self-service contexts, together with drive-thru ordering and kiosks.
AI has taken the world by storm, and it has reworked quite a few features of buyer expertise throughout restaurant, QSR and self-service contexts, together with drive-thru ordering and kiosks.
However simply how can operators leverage the quickly evolving know-how to revolutionize their buyer expertise?
It is the subject of a session referred to as “Voice-speech interplay: The subsequent recreation changer in buyer expertise” on the Self-Service Innovation Summit, hosted by Networld Media Group from December Sep 11 in Tampa, Florida.
We reached out to Steve Lieber, VP of franchise improvement at BurgerFi, who will converse on the panel, to be taught extra about what to anticipate from the subject.
Register right here for SSIS 2024.
Q&A with panelist Steve Lieber
Q: How has AI reworked self-service kiosk operations up to now yr?
Lieber: AI has considerably improved self-service kiosks by making them extra intuitive, sooner, and capable of supply personalised suggestions. It has additionally helped streamline order processing, resulting in fewer errors and a greater buyer expertise.
Q: What are among the methods operators can leverage AI to their benefit?
Lieber: Operators can use AI to optimize order suggestions, determine high-demand gadgets, and streamline stock. AI additionally helps analyze buyer preferences and conduct patterns, enabling simpler upselling and cross-selling.
Q: Do you’ve gotten recommendation on choosing the proper AI know-how?
Lieber: Choose know-how that integrates seamlessly together with your current programs. Search for options which might be user-friendly, simply customizable, and supported by a dependable supplier providing ongoing assist and updates.
Q: What are among the challenges you’ve got needed to clear up associated to AI in self-service?
Lieber: We have confronted challenges associated to making sure correct order recognition, dealing with varied buyer accents and languages, and ensuring the kiosks perform easily throughout high-traffic instances. Balancing personalization with buyer privateness has additionally been key.
Q: What do you expect for the approaching yr of improvement on this know-how?
Lieber: AI in kiosks will develop into much more predictive, utilizing knowledge to raised anticipate buyer wants and preferences. Voice recognition and pure language processing will enhance, resulting in extra conversational interactions. Kiosks may even possible develop into extra related, permitting for smoother multi-channel buyer experiences.
Q: Do you’ve gotten any closing ideas?
A: AI is a strong device that, when used successfully, enhances buyer satisfaction and operational effectivity. For operators, the main focus must be on discovering AI options that align with their targets and repeatedly evolving these options to fulfill altering buyer wants.